- About ELA ยป
- Service Standards
Service Standards
When you contact us
- We will offer information on our service in a number of ways and all of
them will be easy to understand
If you ask us for a brochure or leaflet we will send it to you within
five working days
- We will reply to all letters and e-mails within 10 working days
- We will answer all telephone calls within 5 rings and give you the name
of the person you are speaking with
- We will offer you an office interview within 3 working days or at your
earliest convenience
When you apply to join Edinburgh Landlord Accreditation
- We will tell you if your application is filled in incorrectly within five
working days
- We will tell you if you have been accredited within 10 working days of
receiving a correctly completed application form