Make a complaint

If you believe that your landlord or letting agent’s practices do not comply with the Code of Standards, then you can contact ELA to lodge a complaint. If you wish to make a complaint please clearly state:

What breach of the Code of Standards has been made
Any steps taken to bring this breach to the landlord/agents notice
An indication of the timescale involved concerning a particular problem
Your contact address and telephone number

Once a complaint has been submitted ELA will investigate and assist both you and the landlord in finding a solution.

You can submit a complaint online or call us on 0131 529 7278 to discuss your concerns.