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Tenant Survey

Tenant Survey

Edinburgh Landlord Accreditation is a scheme which recognises landlords and letting agents who aim to offer an excellent service to their tenants. In order to achieve accredited status, your landlords has agreed to abide by a Code of Standards which aims to ensure you receive the best service possible throughout your tenancy.

Some of the things you should expect are:

  • A property which is safe and in good condition
  • A written tenancy agreement
  • Repairs dealt with within an agreed timescale
  • Good communication with your landlord

Landlords who do not meet these standards can have their accreditation removed.

We'd like you to tell us about yout tenancy and the service you receive from your landlord. This survey gives you the chance to tell us how you feel. If you are experiencing any problems we can help you sort them out.

It's not essential that all the questions are answered. Please only answer those that are relevant.



Do you live in a House in Multiple Occupancy (HMO)?
Do you have a written lease?
Was an inventory carried out?

Are there any issues with either of the above?

  £

How do you pay your rent?

If cash, do you get receipts?

  £
Did you pay any other fees?

Are you aware of the Gas or Electrics being checked?
Is there a copy of the Landlords Gas Safety Certificate?
Are there copies of Electrical Safety Certificates?
How often does your landlord or letting agent visit?
How much notice is given before a visit?
How is notice given?

Have there been any issues with repairs?

Were these dealt with satisfactorily?


Are you happy with the method and level of communication between you and your landlord or letting agent, e.g. regarding any repairs

How would you rate to overall service you have received during your tenancy?

If you would like a housing officer to contact you to discuss any issues that have been raised, please leave your contact details below.